The Digital Age marks the end for menial, labour-intensive tasks, and ushers in a new way of working powered by intelligence—the Future Workplace. The world of automation is empowering people to focus fully on more meaningful initiatives that generate revenue and create new business value.
Automation utilises machine learning and deep analytics to run tasks, deliver enhanced customer experience, and even power entire workflows autonomously. This not only reduces paperwork, boosts savings, and enhances accountability and transparency, your employees can now dedicate more time on innovation and value creation—sharpening your competitive edge.
A software that automates and optimises specific business processes, performing them exactly like a human worker
An organisation-wide approach to orchestrate and optimise business processes and automate them across all business functions
BPA and RPA address very different problems and as such, complement each other well. If you’re looking for optimal results and greater business benefits, utilise them together. That way, you’re eliminating inefficiencies in every corner of your business, maximising your employees’ potential to innovate and opening new doors of opportunities.
Human intervention is only needed when you require a process decision.
Bot extracts data from different sources, including paper documents such as invoice, delivery order (DO) and purchase order (PO).
Data is pushed into the BPA solution with the RPA bot.
BPA form interface will do the matching and perform process routing as per process requirement. Example such as sending for approver routing, sending emails for notification and routing based on value of the order.
If data is matching from all 3 sources. The BPA solution can notify the finance team on payment, approvals if required and as well as generating the documents as required.
If data is found not to be matching. The BPA solution will notify the individual on performing the task to rectify or check their sources.
A task will be sent out to the individual parties and the BPA solution will monitor for the completion and status of the task.
Upon completion of the task by the task owner. The BPA will trigger the RPA bot to perform another round of data extraction for verification purpose.
When a new employee joins the company, they upload a form into the HR system.
The bot in the system automatically passes this information to the HR, Finance, and Line Manager for verification.
Upon verification, the bot sends the relevant on-boarding materials specific to the new employee’s role based on value of the order.
The bot then consults calendars and intelligently schedules induction sessions with team members across the week.
Once all the necessary actions, such as induction sessions and mandatory training, are completed, the HR system will mark the on-boarding as successful. This can happen as quickly as a week.
After a project is completed, a vendor submits an invoice via email to the Finance team.
The bot automatically extracts the information from the email and uploads it into the system.
The bot performs a 2-way match, from invoice to PO, then checks exceptions on the PO reference and/or amount.
The bot updates the match status of the invoice record before initiating invoice processing.
When PO is found and the amount matched, the vendor is informed on the payment.
If data is found not to be matching, the BPA solution will notify the Finance AP User to rectify or check the invoice.
Chatbots automate manual and repetitive work without compromising on quality and end-user satisfaction.
Tomorrow’s end-user experience will be powered by Artificial Intelligence (AI). Did you know that by 2020, Gartner predicts that over 85% of customer interactions will be handled without humans?
Today, chatbots are increasingly becoming a must-have for business. A chatbot simulates conversations with end-users, leveraging big data to enhance its responses and deliver a realistic support experience.
The number of applications for chatbots across diverse industries is ever-increasing as AI technology evolves. Here are some popular ways chatbots have found its way into businesses:
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