JOS Managed
& Maintenance Services
Technology is a powerful enabler in today’s digital world, helping businesses to stay productive, efficient and competitive in the marketplace. However, maintaining an on-premise IT team - to keep systems running smoothly - is costly, and may not be feasible for some businesses. It is against this backdrop that many organisations are outsourcing IT Management to partners like JOS.
Download JOS Services Brochure

Accelerating business growth with
IT support services.

Why You Should Consider Managed Services?

Predictable pricing without prohibitive capital investment, access to professional expertise, proven processes and technology know-how to support your business needs. To manage or not to manage – it’s not really a question! Find out whether JOS Managed Services are right for your business by answering three questions.

ONE

Are you increasingly reactive rather than proactive when it comes to the management of your IT infrastructure?

TWO

Do you want your IT internal staff to focus on core competencies rather than juggling with IT challenges?

THREE

Do you want to maintain control of your Business-Critical Systems?

Managed Services

We all know the critical role of technology in managing daily operations and infrastructure. However, with growing business demands, IT needs to be agile and scalable to keep up — and having proactive measures such as regular monitoring and health checks in enabling growth. Can your already-strapped IT team spare the resources for it?

JOS Managed Services takes away the headache of managing and improving your IT. Our suite of Managed Services can help you reduce overheads, boost productivity, and improve efficiency with an SLA place so you can focus on building your business instead.

Managed Services

Service Desk Support

IT teams in medium to large organisations are often called upon to meet internal user demand, for example, service desk support and incident management. How-ever, providing such levels of support can be costly and resource intensive.

We offer Service Desk Support to help organisations scale their operations and meet internal user demands. We provide internal users with 24x7 local support, and a consistent, personalised service experience, regardless of when and where the service call is made.

Service Desk Support Scope

- 24x7 local phone and email support
- 1st level problem resolution
- Optional 2nd level incident onsite support services
Find out more

Managed Services

Managed Cloud Services

Organisations are increasingly migrating their IT infrastructure to the cloud, drawn by its promise of scalability, speed and efficiency. However, this means organisations are in demand for cloud specialists to help with implementing the right multi-cloud strategies, amidst increasing IT complexity.

Tailor-made for your specific cloud and business needs, we provide technical know-hows, unparalleled service capabilities, and customer-centric service delivery through a flexible pricing model.

Managed Cloud Services Scope

- Cloud management portal
- 24x7 cloud incident management
- Cloud change management
- Cloud monitoring
Find out more

Managed Services

End-User Computing Devices Support

Some organisations require IT support beyond what a local service desk can provide.

At JOS, we provide dedicated manpower for organisations at your premise to cater to business needs. With the wide range of support and services available, you can ensure a smooth end-user experience.


End-User Computing Devices Support Scope

- 24x7 phone and email support
- Optional self-help chatbot
- Dedicated on-site support and services
- System administration – patches & updates
- System monitoring tools
- System assessment reporting with strategic recommendations
- Locally located
- Data resides in Singapore
Find out more

Managed Services

Manpower Outsourcing

With the technology landscape constantly changing, it is a challenge for organisations to find the right manpower and equip them with the relevant skills.

We provide organisations with access to talents with the specific expertise they need, whenever they need it. Backed by JOS’s dedicated team of experienced IT specialists and professionals, we offer a level of service that will exceed your expectations.

Manpower Outsourcing Scope

- Helpdesk agent
- Deskside engineer
- System administrator
- Network engineer
Find Out more

Maintenance Services

Let’s face it, maintaining IT probably keeps you busy most of the day. Systems need to be running smoothly, hardware needs to be maintained regularly to maximise its lifespan, and employees are always facing a technical issue or another. How do you get the support you need to enable seamless operations and drive innovation, without straining your limited IT resources and budget?

JOS’ team of dedicated IT professionals has extensive experience in supporting various IT platforms and environments. We have the expertise to cater to your specific requirements so you can get the most out of your IT and employees.

Maintenance Services

Hardware Maintenance

Maintaining IT hardware and equipment can be challenging, especially when there are multiple types of equipment and maintenance end dates. Often, you end up facing equipment failure that requires immediate attention to minimise the impact on operations.

Many organisations lack the internal manpower and resources to ensure regular maintenance and upgrading of their IT equipment. We provide Hardware Maintenance services to relieve you from technical burden, yet allowing you to stay on top of your IT hardware needs.

Hardware Maintenance Scope

- Phone & email support
- Repair and replacement of parts
- Preventive maintenance
- Loan provisioning
- Inventory check
- Onsite support
- Onsite technical review
Find Out More

Maintenance Services

System Maintenance

IT systems software today are the nerve centres for organisations, responsible for the smooth and efficient running of business operations. When system failures occur, these disruptions can severely affect key business functions.

Businesses must keep their IT systems well-maintained – to ensure smooth operations, while maximising uptime for quality and efficient system fulfilment and delivery. With our flexible token-based approach, you can get support from a range of services that cater to your needs.

System Maintenance Scope

- Phone & email support
- System software troubleshooting and patching
- Remote hands support
- On-site engineer support
- Project deployment and management services
Find Out More

Cloud Service

Desktop-as-a-Service

Desktops are the tools of trade for your employees. However, with every technology, desktops get obsolete pretty quickly – leaving them with devices that have sluggish performance, are unable to run new applications, and do not provide the features your employees need to maximise performance. At the same time, refreshing their devices on a frequent basis adds financial strain to your business.

Desktop-as-a-Service

With JOS Desktop-as-a-Service, you can ensure that your employees get the best devices that suit their needs. Whether they desire greater mobility or need the performance to run RAM-heavy applications, JOS Desktop-as-a-Service gives you the flexibility to equip your employees with the tools they need to boost their productivity while improving their satisfaction – all at a predictable cost without compromising security.
Find Out More

Cloud Service

Backup-as-a-Service

Disasters are unavoidable and unpredictable, but data loss doesn’t have to be that when you have a robust backup strategy. However, that’s easier said than done. How do you ensure your basic data can be recovered seamlessly when disaster strikes? How can you make your backup compliant to regulations to avoid costly financial setbacks?

Backup-as-a-Service

With JOS Backup-as-a-Service, you can get the assurance that your organisation has the critical data it needs to run, business as usual, even in the face of an unexpected disaster.

- 24/7 monitoring and support
- Backup platform that guarantees 99.9% uptime, and restoration requests of up to 100GB.
Find Out More

Cloud Service

Disaster Recovery-as-a-Service​

Every organisation is a technology company, given how much IT is integrated into every workflow. This only stresses the importance of IT. What happens if the unavoidable and unexpected hits your business? With a comprehensive disaster recovery strategy, your organisation should be able to withstand any disaster, manmade or natural, that comes your way.

Disaster Recovery-as-a-Service​

JOS Disaster Recovery-as-a-Service gives you the confidence to run and grow your organisation — all year round. Having JOS at your service gives you access to 24/7 monitoring and support, enterprise-class disaster recovery technology, and tailored annual disaster recovery drill exercises.
Find Out More

Find out how JOS IT Services can shape your workplace today!

Get started by completing the contact form below and our HKBN JOS consultants will get in touch with you shortly:

  • Desktop-as-a-Service
  • Backup-as-a-Service
  • Disaster Recovery-as-a-Service​
  • Managed Services
  • Maintenance Services

Desktop-as-a-Service

Desktops are the tools of trade for your employees. However, with every technology, desktops get obsolete pretty quickly – leaving them with devices that have sluggish performance, are unable to run new applications, and do not provide the features your employees need to maximise performance. At the same time, refreshing their devices on a frequent basis adds financial strain to your business.

With JOS Desktop-as-a-Service, you can ensure that your employees get the best devices that suit their needs. Whether they desire greater mobility or need the performance to run RAM-heavy applications, JOS Desktop-as-a-Service gives you the flexibility to equip your employees with the tools they need to boost their productivity while improving their satisfaction – all at a predictable cost without compromising security.

Powered by Citrix technology, we provide a complete virtual app and desktop solution to give employees the freedom to work from anywhere while cutting IT costs. 

What are the benefits you can expect?

Significant cost savings as what was initially CAPEX is now OPEX​
Accelerated device refresh to provide employees with the best devices for their work
Lower strain on IT since deployment, maintenance, and support are shifted out to JOS
Reduced risk by securely deliver apps and data across any device, network or cloud.

Download the free research report to understand key success factors for building a secure digital workspace

Powered by:

citrix-logo

Backup-as-a-Service

Disasters are unavoidable and unpredictable, but data loss doesn’t have to be that when you have a robust backup strategy. However, that’s easier said than done. How do you ensure your basic data can be recovered seamlessly when disaster strikes? How can you make your backup compliant to regulations to avoid costly financial setbacks?

With JOS Backup-as-a-Service, you can get the assurance that your organisation has the critical data it needs to run, business as usual, even in the face of an unexpected disaster. With JOS Backup-as-a-Service, you get 24/7 monitoring and support, backup platform that guarantees 99.9% uptime, and restoration requests of up to 100GB.
Disasters are unavoidable and unpredictable, but data loss doesn’t have to be that when you have a robust backup strategy. However, that’s easier said than done. How do you ensure your basic data can be recovered seamlessly when disaster strikes? How can you make your backup compliant to regulations to avoid costly financial setbacks?

With JOS Backup-as-a-Service, you can get the assurance that your organisation has the critical data it needs to run, business as usual, even in the face of an unexpected disaster. With JOS Backup-as-a-Service, you get 24/7 monitoring and support, backup platform that guarantees 99.9% uptime, and restoration requests of up to 100GB.

What are the benefits you can expect?

Minimised downtimes as our qualified engineers are at your service to manage your backup
Employee satisfaction through speedy recoveries
More time to dedicate on value-added tasks

Choose from:
•    JOS Backup-as-a-Service Lite if you need an economical, cloud-based off-site backup storage
•    JOS Backup-as-a-Service+ if you need a more comprehensive backup support that gives you the option to resume important IT services through Instant VM Recovery

Disaster Recovery-as-a-Service

Every organisation is a technology company, given how much IT is integrated into every workflow. This only stresses the importance of IT. What happens if the unavoidable and unexpected hits your business? With a comprehensive disaster recovery strategy, your organisation should be able to withstand any disaster, manmade or natural, that comes your way.

JOS Disaster Recovery-as-a-Service gives you the confidence to run and grow your organisation — all year round. Having JOS at your service gives you access to 24/7 monitoring and support, enterprise-class disaster recovery technology, and tailored annual disaster recovery drill exercises.

What are the benefits you can expect?

Always-on availability for mission-critical applications with Recovery Time Objective (RTO) and Recovery Point Objective (RPO) that meet your SLA
Better resource planning and growth as we give you a complete overview of your resource allocation and cloud environment
The assurance to grow confidently with the right support and technology

Managed Services

We all know the critical role of technology in managing daily operations and infrastructure. However, with growing business demands, IT needs to be agile and scalable to keep up — and having proactive measures such as regular monitoring and health checks in enabling growth. Can your already-strapped IT team spare the resources for it?

JOS Managed Services takes away the headache of managing and improving your IT. Our suite of Managed Services can help you reduce overheads, boost productivity, and improve efficiency with an SLA place so you can focus on building your business instead.

What we deliver:

Managed IT Infrastructure

  • Support anytime
  • Fast issue resolution
  • Centralised control

System Health Monitoring and Continuous Improvement

  • Reactive – Alert on system’s health triggered based on a pre-agreed threshold
  • Strategic – Professional system assessment reporting with strategic recommendations

Service Desk Solutions

  • First-hand information – Access to latest status of your IT assets
  • Risk mitigation and staying relevant – IT audits are available with frequency based on business’ needs
  • Continuous improvement – Assessment reports and recommendations made based on latest IT environment

Business Recovery and Continuity

  • Business-as-usual – Undisrupted IT services and execution of Disaster Recovery Plan (DRP) with availability of Business Continuity Plan (BCP) replacement site
  • Being ready – Rehearsals and drills to prepare the workforce
  • Ensuring compliance – Ensure adherence to country’s and/or organisation’s regulations and policies

System and Hardware Maintenance

  • Flexibility & scalability – Deploy qualified IT manpower based on SLA and/or needs
  • Rich Expertise – Enterprise grade IT support
  • Cost-effectiveness & efficiency – Map resources to your overall IT strategy while lowering cost

Maintenance Services

Let’s face it, maintaining IT probably keeps you busy most of the day. Systems need to be running smoothly, hardware needs to be maintained regularly to maximise its lifespan, and employees are always facing a technical issue or another. How do you get the support you need to enable seamless operations and drive innovation, without straining your limited IT resources and budget?

JOS’ team of dedicated IT professionals has extensive experience in supporting various IT platforms and environments. We have the expertise to cater to your specific requirements so you can get the most out of your IT and employees.

Manpower Outsourcing
We offer a dedicated Service Delivery Manager that ensures performance levels of the engineers, so you don’t have to worry about business operations and productivity issues.
Hardware Maintenance
Our team delivers regular maintenance for your IT equipment and addresses equipment failures to ensure business operations consistently meet business demands.
System Maintenance
We ensure that your IT system is well maintained, through unlimited phone and email support and on-site support services, so you can keep business operations smooth.