Manage your small and medium-sized enterprises (SMEs) IT capabilities better for ultimate customer experience.
Customers’ expectations of brands have changed, pointing to the growing importance and of a streamlined digital experience post-pandemic. For SMEs in the region to gain competitive advantages, the time is now to simplify IT workloads and focus on creating value for customers.
Daniel is an IT manager at a local SME, an organic groceries retail brand that specialises in online delivery and grocery box subscription services. He is the only employee in the IT team and with no assistance, he is sometimes overwhelmed by all the incoming IT requests that he receives every day.
So, how can SMEs like Daniel’s company attract and retain customers, all through a robust IT ecosystem?
With security vulnerabilities remain a common attack method for ransomware, Daniel worries that his company is at risk of being a potential target for hackers. If any sensitive data was leaked, his company may face severe financial and reputational damage that could require a long recovery period.
To prepare and mitigate any security threats, Daniel decided to look into services offering experts that help his company focus on detecting threats and deploying and managing proactive security solutions while Daniel works on other value-adding tasks.
As Daniel’s company focuses on its online offering, having a 24/7 stable network is important. His company cannot afford to have system downtime on network connectivity as all these are financial loss and will impact the shopper online experience, resulting in negative customer satisfaction.
To avoid this situation, Daniel engages with services like JOS+ 24/7 IT Support Desk that can take over to troubleshoot and free up in-house IT resources for more strategic tasks. Daniel can avoid spending time to resolve system downtime and focus on boosting his company’s online shopping experience without network issues being a hindrance.
Looking after IT systems and supporting hardware is mission critical for every SME. Once Daniel is able to direct his time to more value-added tasks, he can instead focus on increasing the company’s overall productivity by implementing predictive maintenance to further reduce IT costs and optimise manpower.
Daniel can utilise JOS+ to have better visibility on his company’s predictive maintenance that helps to minimise and predict unforeseen breakdowns to IT infrastructure. Daniel will be able to leverage this complete multi-vendor maintenance offering that has the most experienced team of certified engineers with decades of experience – having been the IT backbone of more than 100 companies, SMEs included, in Singapore.
Since Daniel’s company is consumer-facing, there are multiple CRM systems in place to track customer data for different functions – a critical component for long-term business success. Over time, Daniel observed that the business units in his company are spending significant hours on different CRM system for business analytics purposes.
As Daniel looks at ways to better streamline the processes, he turns to services like Future Workplace that has data intelligence capabilities that helps him collect, integrate and analyse all types of data to accelerate innovation while Daniel’s company can focus on improving customer satisfaction and increasing revenue.
What’s more, Daniel can leverage software such as Microsoft Power BI to help the different business units with data analytics solutions, correlate current data to identify patterns, or take advantage of the most likely future outcomes with predictive analytics.
Starting from as low as $32 a day, HKBN JOS can help your company save IT cost without hiring additional headcount or having to purchase new software with every system updates. Contact us today and start a 90-day free trial for JOS+ to experience the benefits of outsourcing your IT!
Posted on: 27 Dec 2021
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