Regional expansion can be a hassle, but it doesn’t have to be for you when you can scale-as-you-go with JOS+.
Most of the time, expanding businesses, especially across countries, can be challenging. Setting up the proper physical infrastructure and ensuring all the necessary IT infrastructure while complying with local regulations are most important for any business’ growth.
James is an IT manager leading a small team of IT personnel at a law firm headquartered in Hong Kong, with his team spreads across different local offices in the region. His firm is now looking at setting up another hub in Singapore, but the IT team’s limited bandwidth poses a challenge for the expansion.
Here we look at what are some considerations that James and other businesses can draw inspiration from.
Since different countries have their own unique cybersecurity regulations and vulnerabilities against attacks, James and his teams will need guidance during the expansion to navigate the cybersecurity landscape in Singapore and implement appropriate solutions that are compliant to Singapore’s complex security protocols.
As a first step, James decided to engage with services like JOS+ that understands the local requirements better. With this offering, users like James can enjoy end-to-end protection designed to protect companies from new and evolving threats together with preventive maintenance.
The comprehensive all-inclusive protection can help James’ firm, specifically the Singapore office to boost network defences, streamline security management, strengthen access control on sensitive systems and more.
With the firm’s cross-country expansion comes the need to purchase necessary hardware and software for the Singapore office. The process will involve complex logistics coordination and significant hours of configuring and setting up the systems.
To ensure a smooth set up, James and his team work with external vendors with end-to-end service that can his firm distribute IT purchases, configure them and set up problem-handling processes in Singapore. It provides dedicated specialists who manage the entire expansion process, a disciplined approach that maintains operations and keeps data secure.
The regional expansion of James’ law firm is extremely complex and usually takes a few months to complete, even when the operations in the Singapore office are already up and running. It is crucial for him to maintain IT functions of the Singapore office while his team wraps up the migration.
James can outsource Level 1 Basic IT Support to JOS+ while his team focuses on value-adding tasks requiring their attention. With this, James can monitor the IT issues through round-the-clock coverage and receive regular reports and enhancement recommendations from HKBN JOS team. At the same time, he can devote more of his time towards the business expansion.
Once the expansion is completed and all systems have been set up, James and his team has another IT problem to tackle. With time difference between the countries, James faces the pressure of having 24/7 regional IT support in place in case of system downtime.
As James and his team are not based in Singapore, he is working with local vendors that provide a consistent, personalised IT support experience when the employees need help the most at different hours. JOS+ 24/7 IT Support Desk is equipped with a dedicated 24/7 hotline, guaranteed service levels, remote monitoring, detailed weekly and monthly reports for any kind of IT requirements.
The wide range of IT services is more than just maintaining IT hardware and infrastructures. It provides your company with ample support while you focus on your business growth.
Want to know more about how JOS+ can support your business? Start a 90-day free trial for JOS+ to experience the benefits of outsourcing your IT!
Posted on: 10 Jan 2022
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