Retail
IT Digital Transformation
Digital transformation can help your retail business maintain its edge in an uncertain landscape.

After the storm, the rainbow: while the retail sector was badly affected by the COVID-19 pandemic, it was also one of the first to bounce back. As of June 2021, Singapore retail sales totalled S$2.43 billion, up year-on-year (YoY) by 25.8%. Online sales in this period also jumped 151.2% YoY.

Retailers that thrived in this period of disruption accelerated their e-commerce adoption, often partnering with established providers that delivered integrated services. Such partnerships allow them to weather liquidity issues without stretching their capital and personnel.  

By counting on the digital transformation leader for the retail sector, you can also set your retail business on the road to recovery. 

JOS Singapore provides an agile, bottom-up approach that eliminates the need and expense of hiring additional in-house resources, and provides the necessary edge to overcome disruption and maintain your customers’ confidence.

The Digital World, Imagined Differently.

Fast Facts
Singapore Retail Statistics

as of 2020.

1
Million

Total Population in Singapore [1]

1
Million

Internet users in Singapore [2]

88.4%

Singapore Smartphone Penetration Rate [3]

0%

Singapore Internet users made at least one purchase online [4]

0%

YoY growth in Singapore’s e-commerce activity [4]

Given Singapore’s highly digitalised population, 38% of digital merchants believe that they would not have survived the pandemic if not for digital platforms. It’s absolutely essential for retail businesses to embark on an omnichannel approach to customer service. A 2021 Google survey also found that 87% of merchants will be increasing the usage of digital payments in the next one to two years; and 70% usage for digital marketing tools over the next five years.

Retail businesses that adapted to online sales channels rode a global e-commerce sales boost of 19% in 2020 [5]

119%

Online sales in Singapore, in particular, rose to an astonishing 151.2% year-on-year in June of the same year. [6]

151.2%

Survival Depends on Omnichannel

What people say?

[Over the past two years,] retailers that prioritised physical stores and face-to-face engagement over omnichannel strategies have struggled to respond.
Digitalisation helps the retail sector to be more visible, to be more efficient in their operations, as well as provide a lot of flexibility.

Explore JOS Retail Solutions.

Cloud infrastructure that accelerates retail innovation

>

Cloud-based infrastructure can help your retail business stand out in a highly competitive market, by providing the basis for an end-to-end solution designed for retail’s unique demands. 

Our Cloud Computing Services can protect you from these disastrous effects, using built-in Backup-as-a-Service (BaaS) and Disaster Recovery-as-a-Service (DraaS) that can form the backbone of a secure, multi-channel platform with centralised point-of-sales solutions. 

While ensuring that your data is being protected, implementing additional measures such as JOS’ Cyber Security Solutions can ensure more secure transactions, and defend your company from advanced cyber attacks.

Explore Our Solutions

A 360-degree view of your day to day retail operations

>

With customer expectations rising higher than ever, retailers must build in deeper visibility into their inventory to satisfy their customers and meet sales goals. 

Digitalising your business with Enterprise Application Solutions can create digital workspaces for your retail operations that can help your break down internal communication barriers, transform employee workflows, and accelerate productivity. Digitalising your retail operations can free employees to focus on those value-added tasks that enhance your customer experience.

Explore Our Solutions

Personalised experiences that boost customer satisfaction

>

Your customers’ history - their previous purchases, location, and browser history can be leveraged to create personalised retail experiences that all but guarantee conversion.

Big Data & Analytics Solution allows businesses to easily collect more data on their customers’ demographics, psychographics, and shopping preferences. You’ll be able to implement data-driven decisions that yield better results: accelerating innovation, improving customer satisfaction, and increasing revenue. Use data-driven insights to create a more customised customer experience that cultivates existing customers while also bringing more new customers to your store.

Speak To Us Today

01

Cloud-based infrastructure that accelerates retail innovation

Cloud-based infrastructure can help your retail business stand out in a highly competitive market, by providing the basis for an end-to-end solution designed for retail’s unique demands. 

Our Cloud Solutions leverage our strong expertise in cloud centre design and app deployment to implement cloud-based solutions for public, private or hybrid environments. HKBN JOS’ Cloud Computing Services can protect you from these disastrous effects, using built-in Backup-as-a-Service (BaaS) and Disaster Recovery-as-a-Service (DraaS) that can form the backbone of a secure, multi-channel platform with centralised point-of-sales solutions. 

While ensuring that your data is being protected, implementing additional measures such as HKBN JOS’ Cyber Security Solutions can ensure more secure transactions, and defend your company from advanced cyber attacks.

02

A 360-degree view of your retail operations

With customer expectations rising higher than ever, retailers must build in deeper visibility into their inventory to satisfy their customers and meet sales goals. 

Digitalising your business with Enterprise Application Solutions can create digital workspaces for your retail operations that can help your break down internal communication barriers, transform employee workflows, and accelerate productivity. Digitalising your retail operations can free employees to focus on those value-added tasks that enhance your customer experience.

03

Personalised experiences that boost customer satisfaction

Your customers’ history—their previous purchases, location, and browser history—can be leveraged to create personalised retail experiences that all but guarantee conversion.

HKBN JOS’ Big Data & Analytics Solution allows businesses to easily collect more data on their customers’ demographics, psychographics, and shopping preferences.

Our data intelligence service helps companies collect, integrate and analyse all types of data. You’ll be able to implement data-driven decisions that yield better results: accelerating innovation, improving customer satisfaction, and increasing revenue. You can also use data-driven insights to create a more customised customer experience that cultivates existing customers while also bringing more new customers to your store.

Other Solutions.

Rudy Horne

Founder, Brand Strategist

Sabrina Philip

Creative Director

Teegan Squires

Web Designer

Cruz Lowry

Digital Marketing Manager

Set out on your
digitalisation journey today.

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Use our retail IT solutions to give your customers exactly what they need

JOS will support you along your journey—whether you’re only dipping your toe into the digital economy, growing your digital presence, and leaping ahead by completely digitalising your retail business. Digitalisation is only the beginning: we can also support your company’s evolving and growing IT needs over the long term.