After the storm, the rainbow: while the retail sector was badly affected by the COVID-19 pandemic, it was also one of the first to bounce back. As of June 2021, Singapore retail sales totalled S$2.43 billion, up year-on-year (YoY) by 25.8%. Online sales in this period also jumped 151.2% YoY.
Retailers that thrived in this period of disruption accelerated their e-commerce adoption, often partnering with established providers that delivered integrated services. Such partnerships allow them to weather liquidity issues without stretching their capital and personnel.
By counting on the digital transformation leader for the retail sector, you can also set your retail business on the road to recovery.
JOS Singapore provides an agile, bottom-up approach that eliminates the need and expense of hiring additional in-house resources, and provides the necessary edge to overcome disruption and maintain your customers’ confidence.
The Digital World, Imagined Differently.
as of 2020.
Given Singapore’s highly digitalised population, 38% of digital merchants believe that they would not have survived the pandemic if not for digital platforms. It’s absolutely essential for retail businesses to embark on an omnichannel approach to customer service. A 2021 Google survey also found that 87% of merchants will be increasing the usage of digital payments in the next one to two years; and 70% usage for digital marketing tools over the next five years.
Retail businesses that adapted to online sales channels rode a global e-commerce sales boost of 19% in 2020 [5]
Online sales in Singapore, in particular, rose to an astonishing 151.2% year-on-year in June of the same year. [6]
Survival Depends on Omnichannel
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Cloud-based infrastructure can help your retail business stand out in a highly competitive market, by providing the basis for an end-to-end solution designed for retail’s unique demands.
Our Cloud Solutions leverage our strong expertise in cloud centre design and app deployment to implement cloud-based solutions for public, private or hybrid environments. HKBN JOS’ Cloud Computing Services can protect you from these disastrous effects, using built-in Backup-as-a-Service (BaaS) and Disaster Recovery-as-a-Service (DraaS) that can form the backbone of a secure, multi-channel platform with centralised point-of-sales solutions.
While ensuring that your data is being protected, implementing additional measures such as HKBN JOS’ Cyber Security Solutions can ensure more secure transactions, and defend your company from advanced cyber attacks.
02
With customer expectations rising higher than ever, retailers must build in deeper visibility into their inventory to satisfy their customers and meet sales goals.
Digitalising your business with Enterprise Application Solutions can create digital workspaces for your retail operations that can help your break down internal communication barriers, transform employee workflows, and accelerate productivity. Digitalising your retail operations can free employees to focus on those value-added tasks that enhance your customer experience.
03
Your customers’ history—their previous purchases, location, and browser history—can be leveraged to create personalised retail experiences that all but guarantee conversion.
HKBN JOS’ Big Data & Analytics Solution allows businesses to easily collect more data on their customers’ demographics, psychographics, and shopping preferences.
Our data intelligence service helps companies collect, integrate and analyse all types of data. You’ll be able to implement data-driven decisions that yield better results: accelerating innovation, improving customer satisfaction, and increasing revenue. You can also use data-driven insights to create a more customised customer experience that cultivates existing customers while also bringing more new customers to your store.
Founder, Brand Strategist
Creative Director
Web Designer
Digital Marketing Manager
67 Ubi Avenue 1, #05-01
StarHub Green, South Wing, Singapore 408942
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